Your Guests Are Already Here. Now Connect With Them.
diner gives you the tools to turn every guest who walks through your door into a source of real feedback, real recovery, and real repeat visits. But it starts with getting them onto the platform.
TALK TO USTraditional Secret Shopping Is Broken. Here's Why.
Traditional secret shopping sends you guests you never asked for. They aren't your target demographic. They aren't the people you're trying to build a relationship with. You end up getting feedback from guests you don't really want to hear from - and you never see them again.
Feedback from strangers
Random shoppers who don't match your guest profile. They visit once, leave a report, and never come back. You're paying for feedback from people who would never choose your restaurant on their own.
Intelligence from your guests
Your actual guests - the people who already love your restaurants - telling you what they think, coming back with offers, and deepening their relationship with your brand. Real feedback from real customers.
your own guests participate
not one-time mystery diners
reward your most loyal ones
Pulse Dines
The most powerful tool in your kit. Pulse Dines collect quick feedback from every guest - and in the process, each guest gets invited to download diner, where they can claim a meal or item offer and come back.
Think of it as a feedback loop that also builds your guest base on the platform. Every response is a new guest connected to your brand.
Your Brand Page
We've built a custom landing page for your brand that you can send directly to guests. It invites them to join diner and get up to 50% off their next meal at select locations. Drop it into your next email blast, your social channels, or your loyalty program communications.
Apple & Google Wallet for GMs
Give your GMs a powerful in-restaurant tool. When a GM logs into diner on their mobile device and visits your brand or location page, they can add a QR code to their Apple or Google Wallet. Now they carry your brand's invite in their pocket - ready to show any guest, anytime.
A guest scans the QR code and lands on your Brand Page, where they can join diner and claim an offer. This turns every face-to-face interaction into a guest recovery or loyalty opportunity - right at the table.
If Your Dines Aren't Getting Claimed
Low claimed dines usually means your guests don't know about diner yet. Here's a quick checklist to diagnose and fix it.
Are Pulse Dines active across your locations?
This is your highest-leverage move. If Pulse Dines aren't running, you're relying entirely on guests finding diner on their own. Turn them on and let the feedback loop do the work.
Have you shared your Brand Page?
Your Brand Page is a ready-made campaign. If it's sitting unused, you're leaving the easiest distribution channel on the table. Add it to your next email send, your social posts, or your loyalty communications.
Do your GMs have the Wallet QR on their phones?
This is the easiest win you're probably missing. Have every GM add the QR code to their Apple or Google Wallet. Now they can invite any guest onto diner during a conversation - a recovery, a thank-you, a regular they want to hear from.
Are you thinking of this as a one-time push or an ongoing strategy?
The operators seeing the best results treat guest activation as a continuous effort, not a launch-day event. Pulse Dines run daily. Brand Page links go in every email. Wallet QR gets mentioned in every guest recovery conversation.
Ready to Unlock Your Guest Intelligence?
Your guests are already walking through the door. These tools help you turn every visit into insight, recovery, and repeat business.